Last updated: May 5, 2025
Welcome to Regal Mirage Co. These Terms and Conditions govern your use of our website, facilities, and services, including our wellness retreats and casino hotels. By accessing our website, making a booking, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
Regal Mirage Co. is committed to providing exceptional wellness retreats and casino hotel experiences throughout Germany. These Terms and Conditions establish the rules, rights, obligations, and responsibilities that apply to all our clients.
In these Terms and Conditions, the following terms shall have the meanings assigned to them:
By accessing our website, making a booking, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any other policies referenced herein.
If you are making a booking on behalf of others, you are responsible for ensuring that each person in your group understands and accepts these Terms and Conditions.
Regal Mirage Co. offers a variety of wellness retreats and casino hotel experiences throughout Germany. All services are subject to availability and may change without notice. We strive to ensure that all information on our website about our services is accurate, but minor variations may occur.
Our wellness retreats include accommodation, specified meals, and scheduled activities as detailed in the retreat description. Additional services may be available at extra cost. Specific retreat programs, schedules, and inclusions will be provided upon booking confirmation.
Our casino hotel services include accommodation and access to casino facilities as detailed in the booking description. Gaming activities are subject to German gambling laws and regulations, including age restrictions. Additional services may be available at extra cost.
Bookings can be made through our website, by email, by telephone, or through authorized travel agents. A booking is confirmed only when you receive a written confirmation from us and after we have received the required deposit or full payment, as applicable.
You must be at least 18 years old to make a booking. For casino hotel bookings, guests must be at least 18 years old to enter and play in the casino, in accordance with German gambling laws.
You must provide accurate and complete information for all guests included in your booking. This includes full names as they appear on official identification documents, contact details, and any relevant health information for wellness retreats.
All prices are listed in Euros (€) and include applicable taxes unless otherwise stated. Prices for retreat packages are per person, while casino hotel prices are per room. Additional services or activities not included in the package description will incur extra charges.
For wellness retreats, a deposit of 30% of the total booking amount is required at the time of booking, with the remaining balance due 60 days prior to the retreat start date. For bookings made within 60 days of the retreat start date, full payment is required at the time of booking.
For casino hotel bookings, a deposit of one night's stay is required at the time of booking, with the remaining balance due upon check-in.
We accept payment by credit card (Visa, MasterCard, American Express), bank transfer, and PayPal. All payments must be made in Euros (€).
For wellness retreat bookings, the following cancellation policy applies:
For casino hotel bookings, the following cancellation policy applies:
Modifications to bookings are subject to availability and may incur additional charges. No modifications are permitted within 30 days of the retreat start date or within 48 hours of check-in for casino hotel bookings.
In rare circumstances, we may need to cancel a retreat or booking due to factors such as insufficient participants, force majeure events, or unforeseen circumstances. In such cases, you will be offered a full refund or the option to transfer to another available date.
We expect all guests to behave in a respectful and responsible manner while participating in our retreats or staying at our casino hotels. We reserve the right to refuse service or terminate a guest's stay without refund if their behavior:
For casino hotels, additional rules apply regarding gaming conduct, which will be communicated upon aRMival.
Regal Mirage Co. strives to provide safe and enjoyable experiences for all guests. However, we cannot be held liable for:
Our maximum liability for any claim arising from your use of our services shall not exceed the amount you paid for the services in question.
We recommend that all guests obtain comprehensive travel and health insurance before their stay.
All casino activities are subject to German gambling laws and regulations. Guests using our casino facilities must comply with all applicable laws and casino rules. We reserve the right to refuse entry to the casino or to ask a guest to leave the casino at our discretion.
In accordance with German law, all guests must be at least 18 years of age to enter and play in our casinos. Valid photo identification is required for entry.
Regal Mirage Co. is committed to promoting responsible gaming. We provide information and resources to help guests make informed decisions about their gaming activities. If you or someone you know may have a gambling problem, please refer to our Responsible Gaming page for assistance resources.
Our casinos maintain a dress code that requires smart casual attire. Specific dress code requirements will be communicated upon booking confirmation and are also available at the casino entrance.
We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our services, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy.
For more information on how we handle your personal data, please refer to our Privacy Policy.
All content on our website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Regal Mirage Co. or its content suppliers and is protected by German and international copyright laws. The compilation of all content on this website is the exclusive property of Regal Mirage Co. and is protected by German and international copyright laws.
You may not reproduce, modify, distribute, display, or use any content from our website without our prior written consent.
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to these Terms and Conditions constitutes your acceptance of the revised terms.
It is your responsibility to check these Terms and Conditions periodically for changes. The date of the last update will be posted at the top of the page.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Regal Mirage Co.
Unter den Linden 77
10117 Berlin
Germany
Email: legal@regalmirage.com
Phone: +49 (0) 817 115 155 22